Frequently Asked Questions

Everything you need to know about your Two Cities jewelry, from materials and sizing to caring for your favourite pieces.

Jewelry & Materials

Is Two Cities jewelry hypoallergenic?

Yes! All Two Cities jewelry is nickel-free and hypoallergenic, making our pieces a great option for sensitive skin. However, individual sensitivities can vary.

Can I shower or swim in my jewelry?

It depends on the material!

Gold Plated Stainless Steel: Our water-resistant pieces are designed for everyday wear, including showering and swimming. We recommend rinsing and drying your jewelry after exposure to chlorine or saltwater.

Gold Vermeil: Occasional water exposure is okay, but we recommend removing these pieces before showering or swimming to help preserve the gold finish.

Gold Plated Brass: We recommend keeping these pieces dry and removing them before water activities to maintain their beautiful finish.

Not sure what your piece is made from? Check the product details or visit our Jewelry Care guide.

Will my jewelry tarnish?

Our jewelry is made with quality materials selected for durability and everyday wear.

Gold plated stainless steel is particularly resistant to tarnishing. Gold vermeil and gold plated brass require a little extra care to preserve their finish.

All gold plating can gradually wear over time, depending on how frequently a piece is worn and how it’s cared for.

What’s the difference between gold vermeil and gold plated jewelry?

Gold Vermeil features a thicker layer of gold over a sterling silver base.

Gold Plated Stainless Steel features gold plating over durable stainless steel, making it a great option for water-resistant everyday jewelry.

Gold Plated Brass features gold plating over a brass base and is best kept away from water and moisture.

Each material offers its own benefits, so you can choose the pieces that best suit your lifestyle.

How should I care for my jewelry?

A little care goes a long way! We recommend gently cleaning your jewelry with a soft cloth, storing pieces separately, and avoiding harsh chemicals.

Care instructions vary by material. Visit our Jewelry Care page for more detailed recommendations.

Sizing & Styling

How do I know my ring size?

We offer a range of ring sizes so you can find your perfect fit.

If you’re unsure of your size, we recommend measuring a ring you already own or using a ring sizing guide before ordering.

Need help? Contact us and we’ll be happy to assist.

Can I mix gold and silver jewelry?

Absolutely! We love mixing metals. Pairing gold and silver adds dimension and personality to your everyday jewelry stacks.

There are no rules - wear what makes you feel good.

Orders & Shipping

Where do you ship?

Short answer- Worldwide! Two Cities is based in Toronto, Canada. Shipping availability and rates are displayed at checkout based on your delivery address.

Do you offer free shipping?

Yes! We offer free shipping on eligible Canadian orders of $75 or more.

How can I track my order?

If tracking is available for your shipment, you’ll receive tracking information once your order has been dispatched.

Returns & Exchanges

What is your return or exchange policy?

Please visit our Returns & Exchanges page for current eligibility, timelines, and instructions.

What if I have a question about my order?

We’re always happy to help! Email us at info@twocities.co and our team will get back to you as soon as possible.